Delete your Plov account

You can close your account yourself in the app, or ask us to do it.

In the app

Open Plov and go to Settings.
Tap Delete account.
If you have credit left, choose the bank and enter the account number we should send it to. We check the name with the bank.
Confirm. Your account is closed straight away.

Can't use the app?

Email info@ingia.net with the subject "Delete my Plov account", from the email address on your account or with the phone number you signed in with. We may ask you to confirm it is you, and we will answer within one month.

What happens

Your name, phone number, email address, saved cards, push-notification token and sign-in are removed, and your profile at our messaging provider is deleted.
Any credit left is returned to the bank account you give us, as set out in the Terms of Use.
We keep the records of top-ups, payments and gifts that the law requires us to keep, such as for accounting and tax. They are no longer linked to your name, number or email.
A gift you sent that nobody has claimed has to be claimed or returned (within 14 days) before an account can be closed.
Closing an account cannot be undone. You can make a new account later, but your old credit, rewards and history do not come back.